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PHARMACEUTICALS

THE PHARMACY TARGET

Pharmaceutical companies’ marketing approaches are changing, and communication strategies no longer target products or prescribing doctors alone. Pathology management now requires the implication of the full range of healthcare actors: patients, pharmacists, health authorities, patients’ associations, hospital staff etc.

The pharmacist is a front-line healthcare actor with respect to the patient. The pharmacist is a separate target who should be recognised in the marketing strategies adopted by the laboratories.
The pharmacist’s legitimacy is founded on multiple criteria:

LEGISLATION

The pharmacist’s role – which is already structured by the pharmacists’ ethical code – has been integrated under the HPST (Hospital, Patients, Health and Territories) law since July 2009 as a frontline healthcare actor (1).

Beyond pharmacists’ prime role in dispensation, their role in therapeutic education and patient support is now fully recognised (2).

The pharmacist is thus seen as a central actor in the battle against non-compliance.

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PHARMACIST MOTIVATION

The opportunities given by the HPST law and the developments in managing chronic illness and severe pathologies (outpatient treatment, growth of hospital-prescribed treatments…) generate new roles for pharmacists, who are entirely ready to assume them. Thus, in the next few years the pharmacy will become a key location for screening and prevention.

97% of pharmacists surveyed in the Direct Research study of May 2009 (3) are ready to participate in programmes of prevention and screening and 94% are ready to participate in therapeutic education programmes.

Furthermore, according to a BVA survey realised in April 2009 (4), 67% of pharmacists consider that they play an indispensable role in compliance and the appropriate use of treatments.

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PATIENT CONFIDENCE

Numerous reports and studies agree that the pharmacist is not only considered as an essential healthcare actor, but is also the object of clearly-expressed patient expectations concerning the way  their illnesses are handled.

The pharmacy is likewise seen as a space dedicated to the safe, effective use of healthcare products to which the patient is happy to return.

According to the BVA survey of April 2009 (4), the vast majority of patients are satisfied with the pharmacist’s handling of their problems. The survey also shows that 87% of patients are loyal to their pharmacist.

(1) Article L.5125-1-1-A of the HPST law, July 2009
(2) Actions defined under the articles L. 1161-1 to L. 1161-5
(3) Direct Research survey: “Ethical pharmaceutical companies: new promotional policies towards retail pharmacists - perspectives for 2010”. Telephone survey conducted on a population of 300 retail pharmacists – Source : Direct Research, May 2009.
(4) BVA study “Pharmacy-based accompaniment and management of patients with major illnesses”.

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